Privacy Policy

Last updated: 20/05/2025

Mellow Trader Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website https://mellowtrader.com or interact with us by email at info@mellowtarder.co.uk.

1. Who We Are

Mellow Trader Ltd is a UK-based company providing information and access to professionally managed CFD trading services. Our registered office is located in the United Kingdom.

2. What Information We Collect

We may collect and process the following types of data:

• Contact Information: Your name, email address, phone number, or any other details provided through contact forms or direct email.

• Technical Data: IP address, browser type, device type, operating system, and browsing behaviour through cookies and analytics tools (e.g. Google Analytics).

• Communication Data: Information from emails, enquiries, or consultation bookings.

• Investor Declarations (if applicable): For access to certain services, we may collect self-certification as a sophisticated or high-net-worth investor.

3. How We Use Your Information

We use your personal data to:

• Respond to enquiries or support requests

• Send information about our services or updates you've requested

• Screen for eligibility under FCA exemption categories (e.g. sophisticated investor)

• Monitor and improve our website’s performance

• Comply with legal or regulatory obligations

We will only use your personal data when the law allows us to, and never for unrelated purposes.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Consent – Where you have provided consent (e.g. newsletter signup)

• Contract – Where we need to process your data to respond to your request

• Legal obligation – For compliance with applicable law

• Legitimate interests – To operate and improve our business and website

5. Data Sharing

We do not sell or rent your data. We may share it with trusted third-party service providers (e.g. web hosting, analytics tools) only to the extent necessary for them to perform services on our behalf. All such partners are required to process your data securely and in accordance with the law.

6. Cookies

Our website uses cookies and similar technologies to improve user experience and collect analytics data. You can manage or disable cookies through your browser settings.

7. How We Protect Your Data

We take appropriate security measures to prevent personal data from being accidentally lost, used, or accessed in an unauthorised way. All data is stored securely using industry-standard protections.

8. How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Your Rights

Under data protection laws, you have rights including:

• Access to the personal data we hold about you

• Correction of inaccurate data

• Deletion of your data (“right to be forgotten”)

• Restriction of processing

• Objection to processing

• Data portability

• Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact us at info@mellowtarder.co.uk.

10. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites.

11. Contact Us

If you have questions about this Privacy Policy or how we use your data, please contact us:

Mellow Trader Ltd
Website: https://mellowtrader.com
Email: info@mellowtarder.co.uk